Built on Trust, Backed by Ironclad Guarantees
Your safety, privacy, and satisfaction are our highest priorities. Learn how CoachConnect protects students and educators.
Strict Mentor Verification
Every coach on CoachConnect undergoes rigorous credential checking, diploma validation, and manual admin review before going live.
- Government ID and identity validation
- Academic degree and certification audits
- Live mock teaching assessment & screening
Stripe Escrow Protection
We safeguard your money. Your payment is held in escrow and only released to the tutor once the session has concluded successfully.
- Zero upfront payment release to tutors
- Instant cancellation refunds up to 24h prior
- Stripe PCI Service Provider Level 1 compliance
100% Satisfaction Guarantee
If you are not satisfied with your first lesson with a new coach, we will fully refund your payment or book you a replacement session for free.
- No questions asked first-lesson guarantee
- Prompt 24-hour dispute review turnaround
- Direct credit or payment refund options
Encrypted & Safe Classrooms
Our custom WebRTC rooms provide private, encrypted audio/video streams with zero third-party tracking or eavesdropping.
- 256-bit encrypted WebRTC streaming channels
- Strict FERPA & GDPR student data protection
- In-session real-time incident reporting
Our Zero-Tolerance Policy for Misconduct & Fraud
CoachConnect maintains a safe, welcoming, and inclusive educational environment. All members agree to our community standards upon joining.